Most stores consider the sale done the moment your order ships. We don’t. If your plant starts yellowing, drooping, or just looks off two weeks in, that’s still our problem too.
Message us and an actual person who knows plants will get back to you — not a bot reading a returns policy. Most issues come down to light, water, or a rough transition, and they’re usually fixable if you catch them early.
Send us a photo, tell us what’s changed in the last week, and we’ll walk you through what to do — no charge, no upsell, just help.
We’d rather help your plant recover than process a return. That’s the whole point of buying from a nursery instead of a warehouse.